Fairplay FAQ — Answers to All Your Questions

Yes, you can play on Fairplay directly from your smartphone's browser without installing the app. The site is mobile-responsive, meaning it automatically adapts to smaller screens. It works smoothly on any modern browser, including Chrome, Firefox, or Samsung Internet.

What You Can Do From the Browser:

• Login & Registration
• Slots, Live Casino & Sports Betting
• Deposits & Withdrawals (including bKash and Nagad)
• Claiming Bonuses & Viewing Promotions
• Changing Account Settings

However, dedicated App-offers some extra benefits — including faster loading, push notifications, and the ability to browse the lobby offline. For the best browser experience, use Chrome and add fairplay-jit.net to your home screen via "Add to Home Screen" — this creates an app-like icon for quick access.

Registering on Fairplay is completely free and typically takes under 3 minutes. Here's what you'll need for the registration form:

• Full Name: First name and last name separately — make sure they match your NID exactly.
• Email Address: A valid email address — a verification link will be sent to it.
• Mobile Number: Bangladeshi number (in 01X-XXXXXXXX format).
• Date of Birth: You must be 18 years of age or older.
• Username & Password: Username must be 5–20 characters, and password must be at least 8 characters.
• Currency: Select BDT in most cases.

After submitting the form, a verification link will be sent to your email — clicking it activates your account. You may be asked to submit a photo of your National ID (NID) or passport at your first deposit or before a large withdrawal, for KYC verification. For more details, Registration Page View.

Fairplay regularly hosts slots tournaments, sports leaderboards, and special seasonal events. Each event has its own rules, but the general structure looks like this:

Participation: Log in and Promotions Go to the page — ongoing tournaments are listed there. Register by clicking the "Join" button. Some tournaments feature automatic participation, while others require a manual opt-in.

Point System: In slots tournaments, you generally earn 1 point for every ৳10 wagered. Sports leaderboards are ranked by total winnings or net profit. Some events are decided by your single biggest win (Big Win).

Rankings & Rewards: The leaderboard updates in real time and displays your current position. Prize rewards are typically credited to the top winners' accounts within 24–72 hours after a tournament ends. Prizes are usually awarded as cash bonuses, free spins, or direct cash. Full terms and conditions for all ongoing events are available on the Promotions page.

An account can be locked or suspended for various reasons — there are generally five common causes:

1. Repeatedly Entering the Wrong Password: Entering an incorrect password multiple times triggers an automatic security lock. In this case, wait 15–30 minutes or proceed with a password reset.

2. KYC Verification Incomplete: If documents are not submitted or are incomplete, your account may be restricted. Log in and follow the instructions on your dashboard to upload a photo of your NID or passport.

3. Security Alert: If a login attempt is made from an unfamiliar device or location, your account may be temporarily locked. Click the verification link sent to your email to regain access.

4. Rule Violations: If multiple accounts or bonus abuse are detected, a permanent suspension may be issued. In such cases, please contact support.

5. Self-Exclusion: If you previously activated self-exclusion, you will not be able to log in until the designated period has ended.

For any reason at all — reach us via Live Chat or email us at support@fairplay-jit.net. Most issues are resolved within 24 hours.

No — Fairplay strictly prohibits anyone under 18 from using the platform. This isn't just a rule; it's our ethical responsibility.

You must enter your date of birth during registration, and the system automatically calculates your age — if you are under 18, registration cannot be completed. During KYC verification, your age is confirmed again via your National ID or passport.

If a minor opens an account using false information and this is later detected, the account will be immediately closed and any deposited funds may be forfeited.

If any children or teenagers in your household use your device, keep it password-protected and log out after every gaming session. If you notice any suspicious account activity, report it to support. To learn more about responsible gaming, Responsible Play View Page.

Some information on your Fairplay account can be updated by you directly, while other changes require assistance from our support team.

You can change yourself:

• Password — Settings → Security → Change Password
• Address & contact preferences — Settings → Profile
• Notification Settings
• Gaming Limits & Responsible Gaming Tools

Change Mobile Number: For security reasons, changing your mobile number requires contacting support. OTP verification will be sent to both your old and new numbers. Keep a photo of your NID handy — it may be needed.

Username Change: Name changes are generally not permitted, as your name must match your NID for KYC purposes. If there's a spelling error or typo, contact support with the correct documentation to request a correction.

Email Change: A verification code will be sent to your old email to add a new one — go to Settings → Security. For any profile-related changes, chat with us in Bengali via Support Chat — we'll sort it out quickly.